How should a pharmacist ensure patients have the opportunity to receive counseling for prescriptions shipped by mail?

The correct choice emphasizes the importance of proactive communication with patients regarding counseling opportunities, particularly for prescriptions that are mailed. Including a written notice of available counseling ensures that patients are informed about their right to receive this service.

Written notices can serve as a clear and tangible reminder for patients, allowing them to revisit the information at their convenience. This method also supports patients who may not have immediate access to a phone or may prefer not to engage in a phone conversation for a variety of reasons, such as privacy or convenience.

In contrast, communication methods like phone calls or emails may not guarantee that patients are aware of their counseling options unless they actively engage with the communication. Moreover, relying on counseling to only occur during the patient's next visit does not support those who receive their medications via mail and may not have planned a visit in the near future. By providing a written notice, pharmacists ensure comprehensive access to counseling, empowering patients to take an active role in their medication management regardless of their mode of prescription fulfillment.