What is required of pharmacies that deliver ≥50% of their prescriptions by mail regarding counseling availability?

In New Mexico, pharmacies that deliver 50% or more of their prescriptions by mail are mandated to ensure that patients have access to pharmacist counseling. This requirement aims to maintain the standard of care for patients receiving their medications through mail order, which may limit their ability to have face-to-face interactions with a pharmacist.

Therefore, the correct requirement is that a pharmacist must be available for counseling via a toll-free phone line for at least 60 hours per week, and this availability should span six days of the week. This extensive availability is important to provide patients with the opportunity to receive important information regarding their medications, including proper usage, potential side effects, and any questions they may have. Ensuring this level of accessibility helps promote medication safety and adherence, ultimately benefiting patient health outcomes.

By having a dedicated toll-free phone line, pharmacies can help ensure that patients can easily access this essential service regardless of their geographical location. This is particularly important for mail-order prescriptions, as patients may experience challenges in obtaining counseling otherwise.